Privacy & Security

Truvion SMS Marketing Policy

Note: This Policy Applies Solely to SMS Marketing - It does not replace the Truvion Holding Privacy Policy, which can be accessed here.
At Truvion Holding and affiliated entities, we prioritize your privacy and are committed to protecting your personal information. This policy outlines our practices regarding the collection, use, and management of your phone numbers for SMS marketing purposes. Please review it thoroughly to understand our practices.

Collection of Phone Numbers

We only collect your phone numbers when you voluntarily provide them, such as during transactions, inquiries, or when signing up for our promotional messages. You may opt into receiving SMS messages either through a welcome pop-up for new users or during checkout by electing to receive SMS updates and providing your phone number.

Use of Phone Numbers for SMS Marketing

We use your phone numbers mainly to send you personalized services, updates, and offers related to our products and services. Occasionally, special discounts or promotions may be communicated via SMS. Please be aware that SMS messaging charges from your carrier may apply. We share your phone number only with our SMS provider under their privacy policy. Our SMS communications are managed through Twilio and Five9; you can review the respective privacy policy by clicking the links. Twilio Privacy Policy and Five9 Privacy Policy.

Opting Out of Marketing Messages

If you decide you no longer wish to receive marketing SMS messages from us, you can opt out by texting any of the following: STOP, UNSUBSCRIBE, CANCEL, or QUIT. Please note that it may take up to 10 business days for your opt-out to take effect, during which you might still receive messages.

Privacy of Phone Numbers

If you are part of an SMS short code offers program, your opt-in details and participation consent will not be shared with external parties for marketing purpose. After you opt out, we will cease to send you SMS messages and will neither sell nor transfer your phone number to any third party.

Access to Promotions and Discounts

Signing up for SMS messages is not necessary to access information about our current promotions, which can be found here. Availability of promotions is limited and subject to change or discontinuation at any time.

Changes to This Policy

We may update this policy periodically and will inform you of significant changes by posting a notice prominently on our website.
We appreciate your cooperation and understanding. Should you have any questions or concerns regarding this policy, please do not hesitate to contact us at 877.778.5887.